E152 Tips for Managing Stress in Customer Service
Most workers experience angry, rude, and sometimes even abusive customers from time to time. Learning proven customer service skills, like how to defuse conflict and perform self-care, can help increase your job satisfaction, reduce stress, and help you end your day feeling less shell-shocked. If this sounds good to you, let’s dive into some solid information you can use.
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Features: Downloadable; editable, reproducible, web-usable with password; amendable; "brand-able" with your logo/program information, if desired; Comes with PDF, MS Word with Graphics; MS Publisher with Graphics.