E129 Dealing With Angry and Difficult Customers - HandoutsPlus.com

E129 Dealing With Angry and Difficult Customers

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Sneak Peak

If dealing with irate customers makes you want to drive home, jump back into bed, and  hide  under  the  covers ... take  heart. Once you know the tricks of the trade, angry customers  become less  upsetting  and  more  acceptable  as  part  of  the customer service landscape. Here’s how to diffuse overheated situations and win them over.



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How to Use

Features: Downloadable; editable, reproducible, web-usable with password; amendable; "brand-able" with your logo/program information, if desired; Comes with PDF, MS Word with Graphics; MS Publisher with Graphics.

    Note: (Each tip sheet includes PDF, MS Word, and MS Publisher files)