E152 Tips for Managing Stress in Customer Service

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Most workers experience angry, rude, and sometimes even abusive customers from time to time. Learning proven customer service skills, like how to defuse conflict and perform self-care, can help increase your job satisfaction, reduce stress, and help you end your day feeling less shell-shocked. If this sounds good to you, let’s dive into some solid information you can use.

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Features: Downloadable; editable, reproducible, web-usable with password; amendable; "brand-able" with your logo/program information, if desired; Comes with PDF, MS Word with Graphics; MS Publisher with Graphics.