E129 Dealing With Angry and Difficult Customers
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Sneak PeekIf dealing with irate customers makes you want to drive home, jump back into bed, and hide under the covers ... take heart. Once you know the tricks of the trade, angry customers become less upsetting and more acceptable as part of the customer service landscape. Here’s how to diffuse overheated situations and win them over.
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Features: Downloadable; editable, reproducible, web-usable with password; amendable; "brand-able" with your logo/program information, if desired; Comes with PDF, MS Word with Graphics; MS Publisher with Graphics.